How Membership Works
MagnusMSP uses a membership model, so every client operates from the same practical baseline—the essentials that keep systems predictable, data safe, and customers protected. We help you reach that baseline quickly and keep it current with ongoing care, documentation, and clear monthly visibility. The result is fewer issues day to day and easier proof for insurers, partners, and regulators.
Assess and Align
- Request a Member Assessment. A brief discovery call to understand your business, key systems, and priorities.
- On-Site Assessment. If it’s a good fit, we schedule a visit to walk the environment, meet your team, and confirm scope.
- Light Health Check. We review patch status, endpoint protection, backups, email/domain authentication, and basic network posture.
- Baseline Alignment Plan. You’ll receive a concise report with risks, quick wins, and the specific steps to meet our Membership Baseline.
- Confirm Scope & Contacts. Approve the plan, sign the member agreement, designate points of contact, and activate your portal access.
Onboard & Standardize
- Agent & monitoring. Install the MagnusMSP agent and set alerting so devices report health and issues reliably.
- Patching schedule. Configure automated OS/third-party updates with clear reboot windows and auto-retry on failures.
- Protection baseline. Implement (or align to) sensible endpoint protection and hardening.
- Backups verified. Validate coverage and perform a basic restore test where applicable.
- Email hardening. Set SPF/DKIM/DMARC and secure defaults for Microsoft 365 or Google Workspace.
- Documentation. Build asset/device inventory, roles, warranty snapshots, and vendor list.
- Quick fixes. Apply silent fixes now; anything larger becomes a dated task in your plan.
Operate & Improve
- 24/7 monitoring & maintenance. We handle routine care in the background and step in when judgment is needed.
- Member support. Get help via portal/email/phone; pooled minutes cover quick assistance, with published member rates for larger work.
- Monthly health report. Patch compliance, coverage, notable fixes, and clear next steps.
- Budget & environment advisory. Simple guidance to avoid surprises; deeper planning is available under vCIO.
- Audit-ready records. Ongoing documentation supports insurer/partner requests and practical alignment with requirements like HIPAA.
Core Membership Services
These services form the baseline every member runs on. We keep the fundamentals current and documented, step in when judgment is needed, and share a monthly health snapshot so you know exactly where things stand.
24/7 Monitoring & Alerting
We watch device health, performance, and security signals around the clock. Actionable alerts are handled quickly; safe fixes run silently.
OS & App Patching
Scheduled updates for operating systems and common apps, with auto-retry on failures and sensible reboot windows. Your compliance shows up in the monthly snapshot.
Endpoint Protection Baseline
A practical baseline that reduces everyday risk: real-time protection, sensible defaults, and core configuration hardening. We align to your stack or implement ours
Unattended
Remote Maintenance
Background fixes keep the agent and update mechanisms healthy—scripts, reinstalls, and coordinated reboots when needed—so users stay productive.
Asset & Device Documentation
Every covered device is recorded with owner/role, serials, age, and warranty snapshots. Faster support, cleaner handoffs, and smarter planning.
Monthly Health Snapshots
A concise report with patch compliance, coverage, notable fixes, and clear next steps. You see what’s healthy and what needs attention at a glance.
Basic Email Hardening
We set SPF, DKIM, and DMARC and apply secure defaults for Microsoft 365 or Google Workspace. This reduces spoofing and improves deliverability.
Member Portal Access
One place for tickets, statuses, invoices, and documentation—simple visibility and fewer email back-and-forths.
IT Budget &
Environment Advisory
Practical guidance on refresh cycles, right-sizing licenses, and upcoming priorities so there are fewer surprises. Deeper planning lives under vCIO.
Pooled Support Time
10 minutes per covered device per month, pooled across your organization. Use it for quick remote help and minor changes; larger work uses your member rate.
Additional Member Services
Members can tap us for scoped projects and deeper help at a preferred member hourly rate. Here are the most common engagements.
Cybersecurity & Compliance (Member)
Focused projects that strengthen identity, email, and network defenses while aligning practices with requirements. We tighten controls, close gaps, and provide evidence when someone asks to “show your work.”
- Email & identity security (MFA, conditional access)
- Firewall / network standards & segmentation
- Risk & compliance alignment (HIPAA, evidence)
- Security awareness & phishing tests
Cloud & Productivity (Member)
Modernize how your team works with Microsoft 365 or Google Workspace. We migrate mail/files, clean up tenants, streamline collaboration, and set sensible retention and access controls.
- Microsoft 365 / Google Workspace setup & cleanup
- Migrations & consolidation (mail/files/SharePoint)
- Collaboration & light automation (Teams/Flows)
- Data retention & access governance
Network & Infrastructure (Member)
Refresh the foundation—wired, wireless, and edge. We upgrade firewalls and switching, improve Wi-Fi coverage, handle cabling and installs, and standardize devices for steady performance.
- Secure Wi-Fi & switching upgrades
- Firewall refreshes & site-to-site VPNs
- Cabling, racks, and equipment installs
- Hardware lifecycle & device standardization
Strategic IT & vCIO (Member)
Turn technology into a plan you can run. We build roadmaps and budgets, set standards and lifecycles, tune vendor/licensing spend, and meet quarterly to review KPIs, risks, and next steps.
- Roadmaps & budget planning
- Standards and lifecycle policies
- Vendor & licensing right-sizing
- Quarterly executive reviews (KPIs / risks)
